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All New Bruce's On Midlothian Trpk

Williamsburg, VA 757-220-3655

West End - Richmond, VA 804-527-2886

Southside - Richmond, VA 804-794-2639

Lifetime Guarantee

Bruce's Repairs Are Guaranteed For Life As Long As you Own Your Vehicle

Welcome to Bruce’s Super Body Shops’ website. We work very hard to offer the best service for our customers. Our facility is designed to allow you to experience our work space and give you a sense of how we repair vehicles. Our technicians are some of the best trained in the country. We believe a safe, well-equipped work environment benefits our customer with higher quality repairs. Our people take pride in delivering you with the best experience and a job well done.

I made the choice long ago, to make you, the owner of the vehicle, my customer—not the insurance company. My mission is to return your car to pre-crash condition.

After repairing over 200,000 vehicles, we know the following is a guideline for consumers who are having vehicles repaired under insurance claims. Virginia Law protects the rights of consumers.

Your Rights And VA Laws

Virginia law is very specific in protecting your right to choose the repair facility of your choice. It is illegal for an insurance company to badger, intimidate or discourage you from taking your vehicle to the body shop of your choice.

Take A Look At Our Frequently Asked Questions!

Will it cost more to have my car repaired at Bruce’s Super Body Shop?

ABSOLUTELY NOT! And, you won’t have to pay “any differences” between the insurance estimate and our estimate if you choose Bruce’s as your repair facility. Some insurance companies would like for you to believe that and it is simply not true!

What is the difference between a direct repair shop (one referred by the insurance company) and a non-referenced shop?

Good question! In fact, House Joint Resolution #542 has requested that the Bureau of Insurance for the state of Virginia to study these “exclusive agreements between insurance companies and repair or replacement facilities.

“The direct repair shop agreement exists between the insurance company and an auto body repair facility which establishes a set of “guidelines” for repairing their policyholders’ and claimants’ vehicles.An example of one of these “guidelines” is that the auto body repair facility agrees to use aftermarket parts to repair your car.

Bruce’s Super Body Shop is not a direct repair facility for any insurance company. Bruce’s customer is you, the owner of the car!

What is the difference in the terminology OEM and aftermarket parts?

OEM is an acronym for “original equipment manufacturer.” And aftermarket is not the manufacturer’s original equipment. Bruce’s strives to use only OEM parts for our customers’ cars. The law states that the replacement parts must be of “like kind and quality.”

Do I need to obtain more than one estimate for the repairs done to my vehicle?

There is no law in the state of Virginia requiring you to obtain more than one estimate to repair your vehicle. Your insurance company cannot require you to get more than one estimate.

If my car would not pass state inspection after the accident, should I be driving it?

After an accident, if your car would not pass a Virginia State Inspection due to damages caused by the accident, you should not be driving that vehicle. At that point you should be entitled to rental reimbursement from your insurance company.